Refund policy

Returns & Refund Policy

We want you to be satisfied with your purchase from LUMAVRI. If you are not completely happy with your order, you may request a return within 30 days of delivery.

Return Eligibility

To be eligible for a return, the item must be unused, in the same condition in which you received it, and in its original packaging. Proof of purchase may be required.

Please contact us through our Contact page before returning any item. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible and provide photos or videos showing the issue. We will review the request and, when approved, arrange a replacement or refund at no additional cost.

Return Shipping

If the return is due to a change of mind or customer preference, the customer is responsible for return shipping costs. If the item is defective, damaged, or incorrect, LUMAVRI will cover the applicable return or replacement costs.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process the refund.

Original shipping charges, if any, are non-refundable unless the order arrived damaged, defective, or incorrect.

Order Cancellations

Orders may only be cancelled before they have entered processing or fulfillment. Once an order has been processed or shipped, it cannot be cancelled and must follow the return process above.

Non-Returnable Items

Gift cards, personalized items, and items that have been used, damaged after delivery, or returned without approval may not be eligible for return.

Contact Us

If you have questions about a return or refund, please contact us through the Contact page on lumavri.com.