Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to LUMAVRI. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to LUMAVRI.

LUMAVRI operates this website and online store to provide customers with access to products, information, features, and related services. Our store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.

By visiting our website, browsing our store, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service and all policies referenced on our website.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website or purchase products from LUMAVRI.

SECTION 1 — ELIGIBILITY AND ACCOUNT USE

By using this website, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have permission from a parent or legal guardian where required.

You are responsible for ensuring that any information you provide to us is accurate, complete, and current.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activity performed through your account.

You may not use our products or services for any illegal or unauthorized purpose.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone where permitted by law.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or services without our written permission.

You may not interfere with the security, operation, or functionality of our website.

SECTION 3 — PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, photographs, features, specifications, colors, and other information as accurately as possible.

However, the appearance of products may vary slightly depending on your device, screen settings, production batch, manufacturer, or supplier.

Product descriptions, specifications, availability, and packaging may change without notice.

We reserve the right to discontinue or modify products at any time.

SECTION 4 — PRODUCT AVAILABILITY

All products are subject to availability.

We may limit the quantities of any product available for purchase.

If a product becomes unavailable after you place an order, we may contact you to offer an alternative, issue a refund, or cancel the affected portion of your order.

SECTION 5 — PRICES

All prices are displayed in the currency shown at checkout.

Prices may change at any time without prior notice.

The price charged for an order will generally be the price displayed when the order is submitted.

Promotional prices, discounts, and special offers may be subject to additional terms and expiration dates.

SECTION 6 — ORDERS

Submitting an order does not guarantee acceptance.

We reserve the right to accept, decline, limit, or cancel an order for legitimate reasons, including suspected fraud, pricing errors, inventory problems, payment issues, or product availability.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.

SECTION 7 — BILLING INFORMATION

You agree to provide current, complete, and accurate billing and payment information.

You agree to promptly update your information if necessary so that transactions can be completed and we can contact you regarding your order.

We are not responsible for delays caused by inaccurate information provided by the customer.

SECTION 8 — PAYMENTS

Payments are processed through Shopify and supported third-party payment providers.

Available payment methods may include credit cards, debit cards, Shop Pay, and other methods displayed at checkout.

We do not directly store complete payment-card information.

Your payment may be subject to additional terms imposed by your payment provider.

SECTION 9 — FRAUD PREVENTION

We may review orders for potential fraud, unauthorized transactions, chargeback risk, or other suspicious activity.

We may request additional verification when reasonably necessary.

Orders that cannot be verified may be delayed or cancelled.

SECTION 10 — SHIPPING

We currently ship to destinations made available at checkout.

Shipping methods, availability, and estimated delivery times may vary depending on the product, destination, supplier, carrier, and other factors.

Estimated delivery times are estimates and are not guaranteed delivery dates.

Additional information is available in our Shipping Policy.

SECTION 11 — DELIVERY DELAYS

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including carrier delays, customs processing, weather events, high seasonal demand, transportation disruptions, or other logistical issues.

We will make reasonable efforts to assist customers with significant delivery issues.

LUMAVRI is not responsible for delays caused solely by shipping carriers or circumstances outside our reasonable control.

SECTION 12 — SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before placing an order.

If an incorrect or incomplete address causes a package to be delayed, returned, lost, or delivered incorrectly, additional shipping charges may apply.

Contact us as soon as possible if you notice an address error.

SECTION 13 — ORDER TRACKING

When tracking information is available, it may be provided by email, through an order-status page, or through another supported service.

Tracking information may take time to update after a shipment is dispatched.

Carrier tracking estimates are provided by the carrier and may change during transit.

SECTION 14 — RETURNS

Eligible products may be returned according to our Returns & Refund Policy.

Customers should contact LUMAVRI before sending any item back.

Products returned without prior approval may not be accepted.

Return eligibility, time limits, product-condition requirements, and return shipping responsibilities are explained in our Returns & Refund Policy.

SECTION 15 — REFUNDS

Approved refunds will generally be returned to the original payment method.

The time required for a refund to appear depends on the customer's bank, credit-card issuer, or payment provider.

We are not responsible for processing delays caused by financial institutions after a refund has been issued by us.

SECTION 16 — DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Customers should inspect their order after delivery.

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible.

We may request photographs, videos, packaging information, or other reasonable evidence necessary to review the claim.

When a claim is approved, we may provide a replacement, refund, or another appropriate resolution.

SECTION 17 — ORDER CANCELLATIONS

Cancellation requests should be submitted as soon as possible.

We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipping.

If an order can no longer be cancelled, the customer may need to follow our standard return process after receiving the item.

SECTION 18 — THIRD-PARTY SERVICES

Our website may use third-party services, platforms, payment processors, shipping companies, applications, suppliers, analytics providers, and other technology providers.

These third parties may operate under their own terms and privacy policies.

We are not responsible for the independent actions, content, security practices, or policies of third-party services outside our control.

SECTION 19 — THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for examining or evaluating the content, accuracy, availability, security, or practices of third-party websites.

Visiting third-party websites is at your own discretion and risk.

SECTION 20 — INTELLECTUAL PROPERTY

Unless otherwise stated, content created for LUMAVRI, including our brand name, store design, original text, graphics, logos, and other original materials, is owned by or licensed to LUMAVRI and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our protected content without permission.

Third-party product photographs, trademarks, logos, or materials remain the property of their respective owners.

SECTION 21 — PROHIBITED USES

You may not use our website or services:

For unlawful purposes;

To violate applicable laws or regulations;

To infringe intellectual-property rights;

To transmit malicious software or harmful code;

To attempt unauthorized access to our systems;

To collect personal information about others unlawfully;

To submit fraudulent orders or payment information;

To interfere with the normal operation or security of our website.

We reserve the right to restrict or terminate access for prohibited conduct.

SECTION 22 — DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that access to our website will always be uninterrupted, timely, secure, or error-free.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded under applicable law.

SECTION 23 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, LUMAVRI will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Nothing in these Terms limits liability where such limitation is prohibited by law.

Your statutory consumer rights remain unaffected where applicable.

SECTION 24 — INDEMNIFICATION, SEVERABILITY, AND TERMINATION

You agree to indemnify and hold LUMAVRI harmless from claims, losses, liabilities, or expenses arising from your unlawful use of our website, your violation of these Terms, or your infringement of another party's rights, to the extent permitted by law.

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

We may suspend or terminate access to our services when these Terms are materially violated or when necessary to protect our customers, business, website, or legal rights.

SECTION 25 — GOVERNING LAW, CHANGES, AND CONTACT

These Terms are governed by the laws applicable in the State of New York and the United States, without limiting any mandatory consumer protections that may apply based on the customer's location.

We reserve the right to update or modify these Terms of Service from time to time.

The version published on our website will be the current version. Continued use of the website following an update constitutes acceptance of the revised Terms where permitted by law.

If you have questions about these Terms of Service, please contact LUMAVRI through the Contact page available at:

lumavri.com